Le Tona (“the Company”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently, and securely in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, purchase our products, engage with us on social platforms, or interact with us in any other way.
1. Personal Information We Collect
We may collect and process the following categories of personal information:
1.1 Information you provide directly
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment details (processed securely by third-party payment providers; we do not store full card numbers)
- Account login information
- Communication history (e.g., emails, customer support messages)
1.2 Automatically collected information
- Device information (IP address, browser type, operating system)
- Website usage data (via cookies and analytics tools)
- Shopping preferences and browsing behavior
1.3 Information from third parties
- Social media platforms, when you engage with our pages
- Payment service providers
- Delivery and logistics partners
2. How We Use Your Personal Information
We use your information to:
- Process and fulfill orders
- Manage your account
- Communicate with you (order updates, support, notifications)
- Send marketing communications (only with consent)
- Improve our website, services, and product offerings
- Prevent fraud and support security
- Comply with legal obligations and POPIA requirements
3. Legal Basis for Processing (POPIA Compliance)
We process personal information based on:
- Your consent